CRM & automation
YUMECS
Business automation and a client cabinet for an international parcel forwarder
- Client
- YUMECS
- Industry
- Logistics and delivery
- Type
- CRM & automation
For YUMECS, an international parcel forwarding company, NDC built a business automation system. In the client cabinet, customers see their balance in dollars at the Central Bank rate and warehouse addresses in the USA, UK, China and Germany, track parcels, watch the monthly customs limit and manage recipients. Status notifications arrive through a Telegram bot.
01The task
Customers buy from overseas shops and ship through YUMECS warehouses in several countries. Questions about balances, warehouse addresses and parcel status went to managers by hand, which became a bottleneck as the customer base grew.
02What we did
We built a client cabinet and an internal system for staff. Balances are kept in dollars and converted at the Central Bank rate, and each customer has their own warehouse addresses, parcel list, recipients and a monthly customs limit counter. Status changes are sent to the customer automatically via the Telegram bot.
03The result
YUMECS customers get answers to routine questions in the cabinet and in Telegram, without contacting a manager.
- channels
- Web + Telegram
- channels
Technologies
- Next.js
- Laravel
- PostgreSQL
- Telegram Bot API
Want a similar project?
Tell us about the project. A manager will call back, clarify the details and suggest a solution and a timeline. The consultation is free.